Rectifying a publisher issue

Rectifying a publisher issue

  • 2 November 2007

Recently there was a terrible mishap in our support department that caused a publisher of ours, Jennifer Slegg of JenSense.com, great displeasure and inconvenience. Issues with her check payment caused her to report an email to our customer support in which she received no response for weeks. Customer-related mistakes and issues arise in companies of all shapes and sizes. What is important is that once an issue is known, the company does everything they can to put their customer's concern to rest. I can assure you that appropriate changes have immediately been made so this problem does not happen again. Having said that, I would like to extend my sincere apologies to Jennifer for the inconvenience caused. When answering hundreds of support questions a day, over the years mistakes can happen to any company. We do not take issues like this as a light matter for any of our publishers. A new check was issued to Jennifer today and we have taken steps to tighten up our support system so that we can continue to provide our customers with the support they need and deserve. -Venkat Kolluri CEO, Chitika, Inc.